Bear Tech · Atlanta, GA
IT support & maintenance
One point of contact for business devices, users and systems.
You speak directly with the person doing the work, with a defined scope and no middlemen.
Potential scope
- Windows support and hardware diagnostics
- User, printer and application configuration
- Device maintenance and inventory
- One-off or monthly support with a defined scope
When it makes sense
- Whenever something breaks you don’t know who to call
- Your devices have no inventory or regular maintenance
- New employees wait too long for their equipment and accounts
- You want to confirm your backups can really be restored
How it works
Inventory
We record devices, users, applications and access.
Priorities
We agree what to handle first and the scope of support.
Support
We resolve issues remotely or on-site by appointment, subject to availability.
Follow-up
We keep a record of changes made and what remains.
What to prepare
- Number of devices and users
- Operating systems and critical applications
- Recurring problems you want solved
- Time windows when work can happen
Do not send passwords or confidential files with your initial inquiry.
Frequently asked questions
Do you offer 24/7 support?
No, unless explicitly agreed. Service is by appointment and subject to availability; response times are set out in the proposal.
Do you support home computers?
Yes, depending on the issue and availability. Bear Tech focuses on business support.
Is support remote or on-site?
We can start remotely. If a visit is needed, we confirm coverage, availability and cost before scheduling.
Scope and exclusions
Each proposal defines deliverables and acceptance criteria. Hardware, licenses, hosting, external services, travel and additional work are quoted separately where applicable. Data recovery, continuous uptime and search ranking results are not guaranteed.
Other services
Proxmox & Linux servers
Virtualize and organize services with infrastructure you can manage.
Business email & migrations
Set up domain email and plan the move of users and messages.
Networks & secure access
Connect your devices and organize access to your business resources.
Task automation
Reduce repetitive work with scripts and integrations suited to your workflow.
Web & digital infrastructure
A clear web presence connected to your domain and contact channels.